Savay Travels
Privacy Policy
1. Introduction Savay Travels (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website and services.
2. Information We Collect
Personal Information: This includes your name, email address, address, phone number, and any other details you provide when filling out forms on our website or interacting with us.
Travel Preferences: Information you provide about your travel preferences, destinations, and itinerary choices.
Payment Information: Payment details are securely processed; we do not store payment details directly on our servers.
Website Usage Data: Information collected via cookies and similar technologies to help us improve user experience on our site.
3. How We Use Your Information We use your information to:
Process bookings and provide travel-related services.
Customise and improve our offerings based on your preferences.
Communicate important updates, offers, or services relevant to you.
Comply with legal obligations.
4. Sharing Your Information We may share your information with:
Service Providers: Third parties who provide travel and booking services, payment processing, or analytics.
Legal Requirements: In response to legal requests or in compliance with laws and regulations.
5. Security We use industry-standard security measures to protect your data from unauthorised access, loss, or disclosure. However, no internet data transmission or storage method is 100% secure.
6. Your Rights You may have the right to access, correct, delete, or restrict the processing of your personal information. To make requests regarding your data, please contact us at meg@savaytravels.com
7. Changes to this Policy We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated effective date.
8. Contact Us For questions regarding this Privacy Policy, please contact us at meg@savaytravels.com
Terms and Conditions
1. Introduction These Terms and Conditions (“Terms”) govern your use of the Savay Travels website and services. By accessing our site or engaging our services, you agree to comply with these Terms.
2. Bookings and Payment
Booking Process: All bookings are subject to availability and confirmation by Savay Travels. We act only as an agent. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. Our obligations to you may vary depending upon which arrangements you book with us.
Payment: Full or partial payment may be required at the time of booking, depending on the services and third-party requirements. Payments are non-refundable unless specified otherwise. Payments are directed to Savay Travels' business account and are non-refundable unless specified otherwise.
Pricing: Prices are subject to change based on demand, availability, and third-party provider terms.
3. Changes, Cancellations and Refunds
Changes: Please check that all names, dates, and timings are correct on receipt of all documents and advise us of any errors immediately. We will not make any charge for changes to documents, but you will have to pay any charges made by suppliers. Please ensure that the names given are the same as in the relevant passport.
Cancellations: Cancellations must be made in accordance with the suppliers cancellation policy, which may vary depending on the travel services booked. Please refer to your booking confirmation for specific terms.
Refunds: Refunds are issued according to our cancellation policy and third-party provider policies.
4. Limitation of Liability Savay Travels acts solely as an intermediary between you and third-party providers (such as airlines, hotels, and tour operators). We are not liable for any injuries, losses, or delays caused by third-party services.
5. Changes to Itinerary While we strive to offer accurate and fixed itineraries, travel arrangements may change due to availability, weather, or other circumstances. We reserve the right to modify itineraries as needed.
6. User Conduct You agree not to use our site or services for any unlawful or harmful activities. We reserve the right to terminate your access if we find any violation of these Terms.
7. Intellectual Property All content on this site, including text, graphics, logos, and images, is the property of Savay Travels and is protected by intellectual property laws. Unauthorised use is prohibited.
8. Governing Law These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms We may update these Terms periodically. Updated versions will be posted on this page with an updated effective date.
10. Contact Us For any questions regarding these Terms, please contact us at meg@savaytravels.com
Changes made: 13 November 2024